Welcome to ruggedroost.shop. To protect your shopping rights, please carefully read the following refund policy before purchasing mountain bike products. By placing an order, you agree to this policy.
- Return Eligibility
Customers can apply for a return within 30 days of receiving the goods.
Returned goods must be in their original packaging, undamaged, with all accessories included, and in a condition suitable for resale.
Goods damaged by human error, incorrectly installed, modified without authorization, misused, or not meeting the return conditions may not be eligible for return.
- Shipping and Delivery Information
Shipping Location: USA
Order Processing Time: Same day (business day)
Shipping Time: Approximately 2 days
Logistics tracking information will be provided after the goods are shipped, allowing customers to check the order’s delivery status in real time. - Return Process
To apply for a return, please follow these steps:
Contact customer service to submit a return request, providing your order number and reason for return;
Wait for review and obtain return authorization information;
Send the item back to the following return address:
Return Address:
25219 W Roycourt, Huntington Woods, MI, 48070
- Refund Policy
Once we receive the returned item and confirm it meets the return conditions, we will initiate the refund process.
Refund Arrival Time: Refunds will be credited to your original payment account within 3 days.
Actual arrival time may vary depending on the processing time of the bank, credit card institution, or payment platform.
- Shipping Costs
For returns due to product quality issues, shipping damage, or incorrect item delivery, the merchant will bear the return shipping costs.
For returns due to personal reasons (such as dislike, incorrect purchase, or mismatch with needs), the customer will bear the return shipping costs.
- Clearance Sale Special Note
Due to continuous operating losses, the merchant has decided to conduct a loss-leader clearance sale. Some mountain bikes are being sold below cost; stock is limited and available while supplies last. Clearance items are still subject to our standard return and refund policy.
- Contact Information
For any refund or after-sales issues, please contact us:
Email: bruce.hack@ruggedroost.shop